Returns & Exchange Policy

We hope you love your purchase, however if you're not completely satisfied you are able to return your item(s) for an exchanger or refund, within 14 days from receipt of your online purchase for Australian customers, or 21 days for customers from other countries. Please note that the cost of returns is at the customers expense, however we'll cover the cost of the exchange sent to you. 

All returns must be returned to the online store and cannot be returned to any Perri Cutten boutiques or David Jones stores. Merchandise purchased at Perri Cutten stores cannot be returned to the online store.

To be eligible for return, garments must be:

  • Unworn, unwashed in its original condition with original tags and packaging intact. 
  • Proof of purchase in the form of the returns form filled in or the original Order Confirmation email. 
  • Perri Cutten will not accept damage or missing merchandise caused by unsecured postage satchels.

Markdown Items:
If the item is permanently marked down, you are able to exchange your item(s) for a different size, if your desired size is not available you will be issued with a refund.

Returns procedure:
Please follow the instructions below to return your item(s). 

  • Complete the Returns Form that was enclosed in your original parcel and place this inside the parcel with the item(s) to be returned. 
  • Fill in the relevant size you would like instead. 
  • Ensure the returned parcel is securely packaged and both the sender's address and the Perri Cutten returns address is clearly visible on the outside of the parcel. We recommend using a tracked service so you're able to track your goods. 

Please allow 14 working days for your returned to be assessed and processed. 

RETURNS ADDRESS:

1320 Malvern Rd
Malvern 
3144 Victoria
Australia

Once merchandise is returned within the allocated time frame, it will be reviewed by Quality Control. Once quality control confirms the garments have been returned in their original condition, your exchange, or refund will be processed. Please allow 5 business days for any refunds to appear against your account. 

Please note, Perri Cutten cannot guarantee the availability of the requested exchange item, however we will do our best to fulfill your request where possible.