What information do we collect?
We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.
Why we collect personal information and consequences of not providing it to us
Generally, we collect personal information about customers and VIP members to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business. We also collect personal information so you can enter a competition, seek employment or communicate with Perri Cutten by e-mail, telephone or writing. We collect personal information from VIP members so they can receive style updates, exclusive offers and promotions, pre-sale event invitations and personalised offers based on their shopping preferences.
If you do not supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry
How do we collect and hold your personal information?
We may collect personal information in a number of ways including;
- when you join the Perri Cutten VIP Program;
- when you contact us with an enquiry;
- when you submit a job application;
- through our website when you:
- place an online order with us
- enter a competition
- rate and review a Perri Cutten product
- otherwise access and/or use our website; and
- through any social media platform upon which you engage with us.
How do we use your personal information?
We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by email and SMS), to respond to your queries and to help Perri Cutten manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.
Sharing information with third parties
Perri Cutten does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.
Perri Cutten may however disclose your personal information to:
- service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, research, advertising or consultancy services;
- organisations who are involved in a competition run by Perri Cutten;
- law enforcement agencies in relation to a suspected breach of any law;
- our professional advisers;
- regulatory authorities;
- anyone else to whom you authorise us to disclose it.
Where Perri Cutten makes such disclosures, we require these organisations to comply with the Privacy Act.
Where we conduct competitions on our website or through social media, the terms and conditions of the competition will include their own privacy provisions.
Cross-border disclosure of personal information (Users in Australia Only)
Some of Perri Cutten’s third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country. For example, we may use a server hosted overseas to store data including your personal information or send emails to Perri Cutten customers. Under Australian privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information ("the Obligation").
The Obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.
By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree that the Obligation does not apply.
How long will you keep my personal information for?
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.
How can I access my personal information?
Under the Privacy Act, you have a right to seek access to information which Perri Cutten holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While Perri Cutten takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. You may do so by writing to us or emailing on the below contact information. Alternatively you can call 1800 359 650 from Australia only. If you are not a Perri Cutten VIP member, you may access the information Perri Cutten holds about you by placing your request in writing and sending it to us using the contact details below. We will comply with any such request except where the Privacy Act allows us to refuse to do so.
How secure is your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.
Online ordering security
Protecting your personal and order information is a priority at Perri Cutten and we take all reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.perricutten.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.
Links to other websites
How can I contact Perri Cutten?
If you have any questions or complaints about how we handle your personal information, you can contact our Customer Care Team on 03 9007 2328 from Australia only during business hours) or email email@example.com. Any complaints notified to us will be considered within 21 days and responded to. We will always endeavour to resolve any complaint to your satisfaction.
National Privacy Commissioner
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner on:
Australia: Tel: 1300 363 992 or email: firstname.lastname@example.org
New Zealand: Tel: 0800 803 909 or email: email@example.com