Returns & Shipping

Perri Cutten is happy to exchange or refund full priced items for “change on mind” within 14 days of receiving your package for Australian and New Zealand customers, or 21 days for other countries. All returns must be returned to the online store and will not be accepted in any Perri Cutten boutiques or David Jones stores. Merchandise purchased in Perri Cutten stores will not be accepted if returned via the online store.

To be eligible for return, garments must be:

  • Full price and with its original tags and packaging
  • Garments must not be worn, altered, washed or damaged.      
  • Returned within 14 days of the purchase for Australia, 21 days of the purchase for all other countries.
  • Perri Cutten will not accept damage or missing merchandise caused by unsecured postage satchels.

    Markdown Items:

    • If the item is permanently marked down, you will be issued with an online credit note.
    • You are able to exchange for change of size, if your desired size is not available you will be then issued with an online credit.
    Outlet items:
    • There are no exchanges, credit notes or refunds on products purchased through the outlet store.

    Returns procedure

    Perri Cutten requires the following to be completed to successfully return your purchase;

    • Complete the returns form.
    • Indicate what size you want for exchange.
    • Pack all merchandise with returns form, including original invoice into postage satchel.
    • Please allow 14 working days for returns/ exchanges to be processed.

        Returns address is:

        54 Cremorne street
        Richmond
        3121 Victoria
        Australia 

        Refunds & Exchanges

        Once merchandise is returned within the allocated time frame it will be reviewed by Quality Control. Once quality control confirms the garments have been returned in their original condition, a refund will be issued to the original card of purchase. Please allow 5 business days for the refund to process.

        Perri Cutten cannot guarantee the availability of the requested exchange item, however we will endeavour to fulfil your request as best possible.

        Outlet Products

        There are no exchanges, credit notes or refunds on products purchased through the outlet store as these items are heavily reduced and limited in stock. 

        Delivery Costs

        Australia

        Free shipping via regular post on over $399.

        Orders below $399 incur a $10 flat rate.

        Express shipping is available at a flat rate of $20 Australia wide.

        International

        International orders will be sent with eParcel international with shipping fees indicated in AUD $.
        Perri Cutten delivers to the following countries;

        New Zealand AUD $30*
        Singapore AUD $50*
        Hong Kong AUD $50*
        USA AUD $60* 
        Canada AUD $60*
        UK AUD $80*
        France AUD $80*

        Please note that the cost of the garment and shipping does not include any duties or taxes payable at the destination country.

        Please familiarise yourself with the cost of duties and taxes before purchasing online as these will not be refunded by Perri Cutten.

        Delivery info

        For deliveries of online purchases Perri Cutten uses Australia Post eParcel. Please allow 7 working days for domestic deliveries and up to 14 days for international. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you as soon as possible.
         

        Delivery process

        Once your order has been placed you will receive a confirmation email with your order number. 
        Domestic orders will be dispatched in 3-5 days working days on confirmation of you order, once your order is dispatched please allow 3-5 working days for delivery.
        Express orders will be dispatched in 1-2 working days on confirmation of your order, once your order is dispatched please allow 1-2 working days for delivery.
        International orders will be received between 7 and 14 working days.
        Once your order has been dispatched from the warehouse you will receive an email from Australia post with your tracking consignment number.
        Deliveries will arrive between 8am - 6pm, Monday to Friday. 

        Delivery during sale periods

        Once your order has been received we will do our best to fulfill it as soon as possible.
        Whilst we endeavour to fulfill all orders, please note some styles, sizes or colours may not be available at time of dispatch. If this is the case you will be notified.
        Due to a high amount of orders being place during sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience.
        If you require your order by a certain date, please email info@perricutten.com.au with your order number and date required.

        Tracking your delivery

        For tracking of deliveries visit www.auspost.com.au on the home page under “track my item ‘ put in your tracking number which is emailed to you on dispatch.

        Lost or damaged goods

        If your order is lost or damaged in transit, please contact us  via info@perricutten.com.au within 7 working days of placing your order. 

        Faulty Items

        All items are inspected by Quality Control before made available for sale. If you believe your item is faulty please list this on the returns form once completing the returns procedure.  

        Cancellation  

        Perri Cutten reserves the right to refuse order cancellation, if merchandise has been shipped. Perri Cutten can accommodate order cancellations if notified before merchandise is dispatched.